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Refund Policy

REFUND POLICY

Last updated: June 2026

At Alpha Indic, we are committed to delivering premium quality Ayurvedic wellness products. We stand behind every product we sell. Please read this policy carefully before making a purchase.

1. Return Eligibility

We accept returns under the following conditions:

  • The product is damaged, defective, or tampered upon delivery.
  • The product received is different from what was ordered (wrong item).
  • The return request is raised within 7 days of delivery.
  • The product is unused, unopened, and in its original packaging with all seals intact.

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been opened, used, or consumed.
  • Products with broken seals or removed packaging.
  • Products returned after 7 days from the date of delivery.
  • Products purchased during sale or promotional events (unless defective).
  • Combo packs where individual items have been opened.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact us within 7 days of delivery via email at support@alphaindic.com or WhatsApp at +91 92171 77240.
  2. Provide your order number, product name, and reason for return along with photos/videos of the issue.
  3. Our team will review your request within 2 business days and provide return shipping instructions if approved.
  4. Ship the product back in its original packaging. Return shipping costs are borne by the customer unless the return is due to our error (wrong or defective product).

4. Refund Process & Timeline

Once we receive and inspect the returned product, we will notify you of the refund approval status. If approved:

  • Refunds are processed within 5–7 business days of approval.
  • The refund will be credited to your original payment method (UPI, credit/debit card, net banking, or wallet).
  • Bank processing time may add an additional 3–5 business days depending on your bank.
  • For Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI. You will be asked to provide your bank details.

5. Damaged or Defective Products

If your product arrives damaged or defective, please:

  • Take a photo or video of the damaged item and packaging immediately upon receipt.
  • Contact us within 48 hours of delivery at support@alphaindic.com.
  • We will arrange a free replacement or full refund at no additional cost to you.

6. Order Cancellations

Orders can be cancelled before they are dispatched. Once shipped, cancellations are not possible — please initiate a return instead.

  • To cancel, contact us immediately after placing the order at support@alphaindic.com or call/WhatsApp +91 92171 77240.
  • Prepaid order cancellations confirmed before dispatch will receive a full refund within 5–7 business days.

7. Contact Us

For any refund or return queries, please reach out to our customer support team:

Alpha Indic reserves the right to modify this policy at any time. For the most current version, please refer to this page.

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